Privacy Policy

hino99 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained from users ("you" or "your") of the hino99 Platform accessible at https://hino99.cam and any related mobile applications or services.

By registering an account with hino99, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Privacy Policy, you must immediately cease using the Platform and refrain from providing any personal information to us.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform. In the event of any conflict between the Terms & Conditions and this Privacy Policy on data-related matters, this Privacy Policy shall prevail.

For the purposes of applicable data protection laws, hino99 is the data controller responsible for the processing of your personal data. This means that hino99 determines the purposes for which and the manner in which your personal data is processed.

If you have any questions about how we handle your data, wish to exercise your data protection rights, or need to contact our Data Protection Officer, please reach out to us at:

Email: [email protected]

Subject Line: "Privacy Inquiry" or "Data Protection Request"

We will respond to all legitimate requests within 30 days of receipt, or sooner where required by applicable law.

hino99 collects and processes the following categories of personal data:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and nationality.
• Identity Verification Data: Government-issued ID documents (KTP, passport, or driving licence), selfies with ID for verification purposes, proof of address documents (utility bills, bank statements).
• Financial Data: Bank account number and name, e-wallet account details (OVO, DANA, GoPay, etc.), transaction history (deposits, withdrawals, bet placements, winnings).
• Communication Data: Records of your correspondence with our customer support team via email, live chat, or other channels, including the content of messages and any attachments you send.
• Marketing Preferences: Your consent status for receiving promotional emails, SMS, or push notifications.

3.2 Information We Collect Automatically

• Device and Browser Information: IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting.
• Usage Data: Pages visited, features accessed, time spent on the Platform, referring URLs, exit pages, clickstream data.
• Location Data: Approximate geographic location derived from your IP address (city and province level, not precise GPS coordinates).
• Cookies and Similar Technologies: Session IDs, authentication tokens, preference settings. See Clause 7 for more details.

3.3 Information from Third Parties

• Payment Processors: Confirmation of deposit and withdrawal transactions from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• KYC Verification Providers: Identity verification results and fraud risk scores from third-party KYC/AML service providers.
• Game Providers: Bet outcomes, win/loss records, and session data from third-party game studios (Pragmatic Play, Evolution Gaming, etc.).

hino99 processes your personal data for the following purposes:

1. Account Management: To create, maintain, and administer your player account, including processing your registration, verifying your identity, and managing your login credentials.
2. Transaction Processing: To process deposits, withdrawals, and internal account adjustments; to settle bets and distribute winnings; to prevent duplicate transactions.
3. Compliance and Verification: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) legal obligations; to verify that you meet eligibility requirements (21+ years of age, Indonesian residency); to detect and prevent fraud, money laundering, and other illegal activities.
4. Platform Operation and Security: To monitor Platform performance and uptime; to detect and prevent security breaches, hacking attempts, and unauthorized access; to investigate disputes and rule violations.
5. Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance via email, live chat, or phone.
6. Marketing and Promotions: To send you promotional offers, bonus notifications, and updates about new games or features (only if you have opted in to receive marketing communications). You may opt out at any time.
7. Analytics and Improvement: To analyze user behavior, identify trends, and improve the Platform's functionality, design, and user experience.
8. Legal Obligations: To respond to lawful requests from courts, regulatory authorities, or law enforcement agencies; to enforce our Terms & Conditions; to protect the rights, property, and safety of hino99, our users, and the public.

We process your personal data under the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide betting services, process transactions, and maintain your account) as set out in our Terms & Conditions.
• Legal Compliance: Processing is required to comply with legal obligations to which hino99 is subject, including KYC/AML regulations, tax reporting, and licensing requirements.
• Legitimate Interests: Processing is necessary for hino99's legitimate business interests (fraud prevention, security monitoring, analytics, customer service improvement), provided those interests do not override your fundamental rights and freedoms.
• Consent: Where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in marketing emails.

hino99 does not sell, rent, or trade your personal information to third-party marketers. We may, however, share your data with the following categories of recipients in the circumstances described:

6.1 Service Providers

We share data with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets.
• KYC/AML Verification Services: To verify your identity and assess fraud risk.
• Cloud Hosting Providers: To store data on secure servers.
• Customer Support Platforms: To manage live chat, email ticketing, and phone support.
• Marketing and Analytics Tools: To measure campaign effectiveness and analyze user behavior (only aggregated, anonymized data is shared where possible).

All service providers are contractually bound to handle your data in accordance with this Privacy Policy and applicable data protection laws. They are prohibited from using your data for their own purposes.

6.2 Game Providers

We share limited data (username, bet amounts, game outcomes) with third-party game studios (e.g., Pragmatic Play, Evolution Gaming) solely to enable gameplay and settle bets. These providers operate under their own privacy policies.

6.3 Legal and Regulatory Authorities

We may disclose your data to law enforcement agencies, courts, regulators, or government authorities if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation or court order;
• Protect the rights, property, or safety of hino99, our users, or the public;
• Prevent or investigate fraud, money laundering, or other illegal activity;
• Enforce our Terms & Conditions.

6.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

hino99 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow the Platform to recognize your device on subsequent visits and remember your preferences.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session cookies that maintain your login state and authentication tokens. You cannot disable these cookies without impairing Platform functionality.
• Performance Cookies: Collect anonymous data about how users interact with the Platform (pages visited, error messages, load times). This helps us identify and fix technical issues.
• Functional Cookies: Remember your preferences (language, display settings, currency format) to provide a more personalized experience.
• Advertising Cookies: Track your activity across websites to deliver targeted ads (currently not used by hino99, but may be implemented in future with your consent).

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

• View and delete cookies stored on your device;
• Block all cookies (this may prevent parts of the Platform from functioning);
• Receive a warning before a cookie is stored;
• Delete cookies automatically when you close your browser.

Note that disabling essential cookies will prevent you from logging in and using the Platform.

hino99 implements industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocol with 256-bit encryption.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls that monitor and filter incoming and outgoing traffic to prevent unauthorized access.
• Access Controls: Personal data is accessible only to authorized hino99 employees and service providers who require access to perform their duties. All staff are bound by confidentiality obligations.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Data Backups: Regular automated backups ensure data can be restored in the event of hardware failure or data corruption.
• Secure Password Storage: User passwords are hashed using industry-standard one-way hashing algorithms (bcrypt) and are never stored in plain text.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately if you suspect your account has been compromised.

hino99 primarily serves players in Indonesia, and your data is processed and stored on servers located within Indonesia or in data centers that comply with Indonesian data protection standards. However, some of our third-party service providers (payment processors, KYC verification services, cloud hosting providers, game studios) may be located outside Indonesia.

When we transfer data to countries that do not provide an equivalent level of data protection to Indonesia, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by data protection authorities;
• Ensuring the recipient is certified under a recognized data protection framework;
• Obtaining your explicit consent where required by law.

By using the Platform, you acknowledge and consent to the transfer of your data to these third-party providers for the purposes described in this Privacy Policy.

hino99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations.

10.1 Active Accounts

While your account is active, we retain all personal data necessary to operate your account, process transactions, and provide customer support.

10.2 Closed Accounts

If you close your account voluntarily or your account is suspended for inactivity or rule violations, we will retain:

• Transaction Records: For a minimum of 5 years from account closure to comply with financial regulations and tax reporting requirements.
• KYC Documents: For a minimum of 5 years as required by anti-money laundering laws.
• Communication Records: For 3 years to handle any post-closure disputes or inquiries.

After these retention periods expire, your personal data will be anonymized (stripped of all identifying details) or securely deleted.

10.3 Legal Holds

If your data is subject to an ongoing investigation, litigation, or regulatory inquiry, we may retain it beyond the standard retention periods until the matter is resolved.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct or update it. You can update most information directly from your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to legal retention requirements. Note that we cannot delete transaction records or KYC documents if we are legally required to retain them.
• Right to Restrict Processing: You may request that we temporarily suspend processing of your data in certain circumstances (e.g., while we verify the accuracy of disputed data).
• Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You may object to processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing communications), you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and specify which right(s) you wish to exercise. We will respond within 30 days. We may ask you to provide additional information to verify your identity before fulfilling your request.

The hino99 Platform is intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal data from, or direct our services to, individuals under the age of 21.

If you are under 21 years of age, you must not register an account, use the Platform, or provide any personal information to hino99. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

Parents or guardians who believe their child has provided personal information to hino99 should contact us immediately at [email protected] with the subject line "Underage Account Report."

The hino99 Platform may contain links to third-party websites, applications, or services (e.g., game provider sites, payment processor portals, social media platforms). These third-party sites are not operated or controlled by hino99, and this Privacy Policy does not apply to them.

We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information. Accessing third-party sites is at your own risk.

hino99 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will update the "Last Updated" date at the top of this page and may notify you via email or a prominent notice on the Platform.

Continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. It is your responsibility to review this Privacy Policy periodically to stay informed of how we collect, use, and protect your data.

If you do not agree with any changes to this Privacy Policy, you must cease using the Platform and may request closure of your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:

Email: [email protected]

Subject Line (for privacy inquiries): "Privacy Inquiry" or "Data Protection Request"

Live Chat: Available 24/7 via the chat widget on the Platform (for general inquiries; privacy requests must be submitted via email for verification purposes)

We aim to respond to all privacy-related inquiries within 30 days of receipt. For urgent matters (e.g., suspected data breach, unauthorized account access), please mark your email as "URGENT" in the subject line.